*If you own one of our eBanking modules and have an active Maintenance Plan with us, you may call our technical support number at:
Microsoft Dynamics SL:
- Please Call (301) 963-7300 x116. (8AM - 5PM EST)
Microsoft Dynamics AX:
- Please Call (301) 963-7300 x114 (8AM - 5PM EST)
IMPORTANT!
Support questions regarding all other Sandler·Kahne products must be first addressed with your Dynamics Reseller.
Note: Our Knowledgebase is now available! Hundreds of articles on all products can be quickly searched, locating answers to your questions. Use the Customers or Partners menu option to register - then begin accessing this invaluable resource!
Services and Support
Product |
Cost |
Support Incidents |
Response time |
Partner Plus products
Dynamics SL
- Project Work Order
- Work Order Procurement
- Shop Floor Control |
Reselling partner: free
End user: not available |
Reselling partner: unlimited
End user: not available |
3 Hours |
Partner Products
Dynamics SL
- FIDO (The Data Retriever)
- eBanking Suite (all modules)
Dynamics AX
- eBanking Suite (all modules) |
Reselling partner: free
End user: included with maintenance/support plan |
Reselling partner: unlimited
End user: unlimited if current on maintenance / support plan |
3 Hours |
Support Lifecycle
Product |
General Availability |
Support End Date |
Products built with the Microsoft Dynamics SDK
Dynamics SL
- eBanking Suite (all modules)
- Project Work Order
- Work Order Procurement
- Shop Floor Control
Dynamics AX
- eBanking Suite (all modules) |
See Release History
|
The same date as the Microsoft published Mainstream Support End date for the corresponding Dynamics product |
FIDO (The Data Retriever) |
See Release History |
6 months after the next major version release (eg. v1.0 - 6 months after v2.0 is released) |
Support pages on this site address support issues for Sandler·Kahne products only. Issues involving core Microsoft Dynamics functionality should be referred to your Dynamics reseller.
As always, our goal is to provide you with the most accurate and timely assistance possible. Please feel free to share your comments and/or suggestions with us.
Contacting Technical Support:
If you are already on a call with our support team and need to enter an online support session, you may be directed to use the link below:
*
After clicking the above button, use the "Join a Meeting" button you'll see at the left of the page, then it may take a few seconds for the Meeting ID dialog to appear. Once you get to the Meeting ID page, enter the ID given to you by tech support.
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